Shipping & Return

Low-Cost Worldwide DHL Delivery for All LED Wholesale Orders

You benefit from our low-cost DHL/UPS express delivery service for all your LED lighting wholesale orders that you place with Eosled in our LED lighting shop.

With every wholesale order of LED lights you qualify for our low-cost, secure and swift worldwide express delivery services via DHL or UPS to all major international destinations.

Because of significant monthly shipping volumes and many years of cooperation with forwarders and representatives from DHL and UPS we get exceptionally good conditions for express deliveries. You also benefit from these low DHL express fares and this is also what enables us at Eosled to reduce overheads and provide our customers with some of the best-value deals for wholesale LED downlights, LED oysters, LED dimmers, etc.

Your orders are being shipped via DHL/UPS express delivery by air. Once your order is out for dispatch you’ll get notified with the tracking number so you can conveniently track your consignment online and better arrange for yourself or your assistant being available onsite when your wholesale LED lighting products arrive via DHL.

DHL Delivery Charge for Low-Volume Orders & Samples

We charge reasonably low cover charges for DHL express delivery, and the shipping costs will be automatically calculated in your shopping cart during check-out. Be smart and consider to buy some more items and to benefit even more from our low DHL express delivery fees!

How Fast Can You Receive Your Order?

DHL/UPS to all international destinations is swift and convenient. You can expect your order to arrive within 3-5 after it’s out for dispatch via DHL/UPS, and we’ll usually dispatch your consignment within three to four days upon receiving your payment. Note that for certain orders, such as for wholesale orders of custom LED lighting solutions you’ll need to allow a lead time of up to fifteen days for production and manufacturing of your order.

You can rely on our dedication and our constant efforts to improve our performance as well as optimizing our logistic supply chains. Logistics have a very high priority for us at Eosled and because of this you can expect us to improve our overall service level by delivering solutions in close co-operation with courier services so that you as a customer can benefit from faster and more reliable express delivery via premium services such as DHL or UPS.

Imports & Customs Clearance

Import and customs clearance at destination is professionally handled by the forwarder, either DHL or UPS. They’ll take care of the necessary paperwork and documentation, and you can rest assure that both DHL and UPS know how to handle these procedures swift and conveniently. In some cases you may get contacted by the express courier and in order for them to have you confirm details of a delivery and to speed up the clearance process and allow for swift and early delivery of your wholesale LED lighting equipment.

In case any additional documentation is required by DHL for customs clearance, Eosled will assist you fully and provide you with any additional paperwork required and within the power of our possibilities, however the process of local import and customs clearance at destination is responsibility of the buyer and the exact process may vary from location to location, but your local DHL will have experience with streamlining the clearance.

Import Tax & VAT

Depending on your country, you may have to pay a small a small percentage of tariffs during import of LED lighting products. In some countries there is no additional import taxes for your LED lighting orders, however for imports to the Eurpean Union or the USA usually tax is required.

As an example, the import tax for your wholesale orders of LED downlights or other LED lighting products wholesale to the EU according to TARIC code 9405403920 is usually 4.7% only:

http://ec.europa.eu/taxation_customs/dds2/taric/measures.jsp?Lang=en&SimDate=20121129&Area=CN&Taric=9405403920&LangDescr=en

You may need to pay VAT during import into the EU or USA, but as a company you’ll get this refunded on a monthly or quarterly basis from the tax authorities. As a company you’ll have a VAT registration number, and using this you’re able to refund the VAT and get your back your money.

In case of any local sales tax, VAT or import duty this will be calculated when your order arrives at your country, and DHL/UPS will take care of this for your during customs clearance. In most cases there is nothing to pay, but if your country imposed any additional taxes the courier will take help you handle this professionally during clearance and you’ll then simply receive a small surcharge bill from DHL.

Returns & Refunds

You will be 100% satisfied with our products. Convinced that our wholesale LED downlights, LED oysters and LED dimmers meet the highest quality standards of the market we take pride in our strict quality management:

All Eosled products are covered by a 36 months manufacturer warranty. Less than 1% of all orders are subject to returns.

In the unlikely event that one of our products should prove to be not working correctly all you need is to return this to us according to our terms of service and warranty and return policy – and we will gladly repair and return your products or even refund your money as a quick solution to help you regain your confidence in our products and services, easy!

In case you experience any issues with one of your Eosled LED downlights, please do contact us first and we will do our best to advise you and find a solution. Any returns must be discussed with Eosled Customer Support in advance, and authorized so they are sent with the correct paperwork. We can only accept returns with a Return Materials Authorization (RMA) Number. To receive a Return Materials Authorization (RMA) Number all you need to do is to fill out our RMA form or contact your Eosled account manager who will help you out with more.

In the event of any returned goods where you are requesting a repair or refund under the 36 months manufacturer warranty, occurring shipping costs returning the products to Eosled is payable by you and shall not be compensated by Eosled. Make sure that you also read our Terms of Service.

Eosled will not accept responsibility for products, which, in its opinion, have been the subject of undue wear and tear, accident, misuse, improper application or neglect. Customization and logo printings are subject to a normal ware-off and are not covered by this warranty.

You have questions or you need further assistance regarding express delivery, import procedures, customs clearance or VAT? Feel free to ask your Eosled account manager for more information:

Ask Your Eosled Wholesale Account Manager for Assistance

We’ll be glad to assist you and we ensure that we’ll do our very best to assist you and to make all your wholesale purchases of LED lighting with Eosled both more convenient, more easy and more fun!