Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, please fistly contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you need not to send anything back. If there are irremediable defects with the goods, you can return them back to us for repair or replacement under our warranty.

Return Requirement

Please return us the unbroken LED light fixtures as well as the outer package. If the goods need to be returned to us, meanwhile you need to make sure the products tags should be in perfect condition. And we can't accept the return if the returned goods are in defective condition, such as the goods without the products tags or damaged tags or without resending the outer package.

Return shipping fee

If it is our mistake, we will pay the shipping fee. But if it is not our reason for an exchange, you need to afford the return shipping fee for your sending back and the shipping fee for us to resend the package.

1. Non-product-quality problems, such as the color, sharp or appearance of the eosled.com. The pictures and information are only for reference, the sample is subject to the real products which you receive.

2. We can`t offer you the refund if you loss any part of the products, and you need to add the lose parts.

3. We don`t accept the refund if you use the prodcuts in uncorrect way.

4. We will not be responsible for the goods if the goods are not completely returned to us.

Products Approval

our customer service will check out and reply to you after we receive the returned products ( reply to you within 3 days ). If it`s the case, we will give you the refund and you can check it out on the order detail from our website.

1. We are committed to your complete satisfaction. Before enjoying easy exchange & return policy, you should contact us for return address first. All eosled.com on sale sent back to us must be in their original condition and not altered, and with all tags attached.

2. All ordered items are the right items you pick here. We promise you of the right order package. So if you want to return the products for a refund, all returned items are subject to a restocking fee. So we will deduct our shipping fee from your order. And refund all the rest money to you.

3. If you want returns or exchanges, we do not cover the shipping cost ( if it is not our fault ). So you will be responsible for the shipping and handling costs. Additionally, we recommend that you insurance for your package, as we cannot be responsible for lost shipments. Moreover, we could not refund your money or exchange for you, if we have not received the returned package. The signature at the EMS website is the proof that we have received the package.

4. We will email the shipping address to you after you get our feedback here. All returned products should be sent to that return address.

5. We will accept exchanges for a different color within 7 days after you received the items, please contact us with your item number and our costomer service will help you. If you would like to exchange items to a different style, you would have to return your items and send us the link and size of the style you want to exchange.